Whether your organization needs to improve the CRM strategy or is in need of an operational resource to manage your campaigns and customer journeys, our insourced consultants will cover your needs. We provide strategic experience and hands-on execution by consultants who are experts on boosting customer retention and lifetime value. Our consultants help you to better understand your customers and their individual journeys and focus on what drives real value from a retention perspective.
With a data driven approach our consultants help you drive measurable growth through your existing customers. We deliver long-term value through our unique expertise and deep CRM knowledge. We offer CRM strategy development target analysis, implementations, evaluations of existing systems and hands-on execution.
We consider the entire customer journey and include all channels available to make sure your communication is efficient and that the customer has a 360 experience with your brand. By mapping the entire customer journey, we know how and when to target existing customers to maximize their loyalty for business benefit.
Our consultants have a deep knowledge of CRM and unique experience with global multichannel strategies and tactics. Regardless of your current level of CRM activities, our consultants can help you improve both strategy and operations. We have a strong track record of driving measurable growth through existing customers and making sure to target the right people, with the right message, in the right context, at the right time.
We deliver top quality on both high and low requests. Our experts know how to design, maintain, integrate and implement a competitive and efficient CRM platform that supports your business. We can help you utilize the right technology to support your processes in order for your business to remain competitive both today and tomorrow.
We have independent solutions and a wide network of connections and partners. Our consultants have a wide knowledge of market-leading platforms and established connections with their representatives for prioritized support.
Words from our clients
”It didn’t take more than one single week until Miona was fully integrated into the team and already had a plan that was more than we could wish for. Execution of that plan happened very fast and structured building a solid framework for our CRM efforts for the future. Thumbs up to Beyond Retail’s CRM consultancy and especially to Miona.”
/ Stefan Fragner, Skincity
”We are happy to once again partner up with Beyond Retail to support us in our future growth-journey! CRM and direct marketing is a prioritized business area across our countries and now we get some extra fuel to move even faster. I appreciate Beyond Retail’s expertise within this area, system-knowledge and especially in this case we have a great partnership with Carl-Johan’s vast experience from Germany which is a strategic growth focus for us during 2021.”
/ Sofia Syrén, Matsmart
”When Miona started at Stronger we were in the middle of a transition to a new ecom platform. During this transition Miona took excellent care of ensuring that this transition went smooth from an ESP perspective. Once this transition was over Miona has been running various other CRM projects in which she really demonstrated her high level of expertise in this field of work. Apart from being very knowledgeable when it comes to CRM – she’s also a very effective communicator and strong team player – this makes her a great asset for any company.”
/ Marc Verschueren, STRONGER
“We have chosen Miona from Beyond Retail to help us evolve our CRM strategy in order to increase customer retention and develop a customer-centric approach. Miona has shown great understanding of our organizational needs and brings innovative business ideas and solutions to the table. Her pragmatic approach guarantees success from strategy through execution – I would highly recommend her services.”
/ Emma Kvist Magnusson, Bubbleroom
6 Key Factors for a Successful CRM Strategy
Many businesses have their main, if not all focus, on customer acquisition in the first years of their journey. That is natural and understandable but it can, therefore, be challenging and overwhelming to build up a customer relationship management strategy and establish ways of working. We’ve put together a list of key factors that will guarantee success when implementing a CRM strategy.
Interim CRM Manager for Skincity
At Beyond Retail we have during the years, successfully implemented AI and machine learning capabilities within our clients organisation and infrastructure, to help and support them in drive growth and make better use of their digital marketing spend. This way we are able to offer a truly data driven approach to digital marketing, and eCommerce in particular, to maximize ROAS (return-on-ad-spend) and utilizing all resources.