About the role
Beyond Retail is currently under exciting expansion and constantly evaluating the offering due to the high demand for consultancy services. To strengthen our consultant organization further, we are now looking for a CRM Consultant with at least 4-6 years of work experience within CRM, email marketing, and marketing automation, preferably within e-commerce. In the role of CRM Consultant, you will act in roles such as Head of CRM, CRM Manager, Loyalty Manager, etc. You will be responsible for creating, implementing, and improving multi-channel tactics with the goal of improving customer retention and preventing churn depending on the lifecycle stage and channel relevance.
You will help our clients scale up their digital investment when acting as an insourced resource with the customer in focus. In your role as a CRM Consultant at Beyond Retail, you will represent, sell, and continue to develop Beyond Retail’s offering together with your colleagues. You will be reporting to Senior Manager, Miona Matar, and work closely with our other CRM experts for knowledge sharing and state-of-the-art delivery towards our clients.
Your profile
- Minimum 4-6 years of experience working with automation tools and email marketing
- Bachelor’s degree in marketing, business, or related
- Experience in multi-channel marketing automation and customer segmentation
- Strong knowledge of lead generation, re-engagement, and retention strategies
- Proven experience to create and develop CRM journeys and campaigns
- Data-driven thinker, problem solver, and tech-savvy
- Creative and business-minded with the end-customer in focus
- Self-starter with an ability to initiate projects and execute from start to finish
- Team player with excellent oral and written communication skills
- A genuine passion for digital transformation, customer behavior, and conversion optimization
- Want to join the exciting journey and take Beyond Retails offer to the next level
- Knowledge in some of these systems is a plus: Salesforce, Klaviyo, Adobe Campaign, Voyado, Emarsys
Examples on some of our clients; Matsmart, Skincity, Filippa K, Ideal of Sweden, Skincity, Matsmart, Mini Rodini, Stronger, Lagerhaus, Klättermusen, Åhléns, Tretorn, Superfront, Bubbleroom, House of Dagmar, Edblad, Boob Design, Polarn o. Pyret, Estrid and Glitter.