CRM & Marketing Automation

Increase Customer Lifetime Value (CLV)

1) Strengthen your brand positioning
2) Identify and engage more consumers
3) Increase the frequency of purchase
4) Grow average basket size
5) Keep consumers longer

Our Services

Consulting

Fractional or ongoing Consultancy service to address a specific business challenge or evolving project. Expert on-demand leaders and specialists to support your leadership or wider teams. Beyond Retail is a shortcut that allows you to solve problems and make judgments quickly and efficiently.

Interim Management Consultancy

CRM-Manager, Head of CRM, CRM & Loyalty Manager
Marketing Automation Specialist, Email Specialist

Management Consultancy & Projects

Re-platforming project, Marketing Technology Evaluations
CRM Due Diligence

Recruitment

Having performed over 600 successful digital recruitment processes we have the leading track record and most refined digital recruitment offer on the Swedish market.

Recruitment of the following roles:

CRM-Manager, Head of CRM, CRM & Loyalty Manager
Marketing Automation Specialist, Email Specialist

Our consultants help you understand your customers and their individual journeys better

With a data-driven approach, our consultants help you drive measurable growth through your existing customers. We deliver long-term value through our unique expertise and deep CRM knowledge. Whether your organization needs to improve the CRM strategy or is in need of an operational resource to manage your campaigns and customer journeys, our insourced consultants will cover your needs. We provide strategic experience and hands-on execution by consultants who are experts on boosting customer retention and lifetime value. Our consultants help you understand your customers and their individual journeys better, and focus on what drives real value from a retention perspective. We offer analyses, implementations, evaluations, and hands-on execution.

Words from our clients

”We especially appreciated how attentive and solution-oriented the team was. They quickly understood our needs and delivered a well-founded and highly professional result that we can immediately put into practice.”

Sara Rydstedt

Head of HR, Communications, and Strategic IT at Marie Cederschiöld Högskola

Results delivered

+24%

Revenue per email

Kappahl

Data-driven customer communications and stronger omnichannel collaboration lifted revenue per email by 24% and open rates by 19% YoY. Push campaign CTR rose by 32% - engagement that carried all the way through to total attributed revenue.

~200k

Engaged members

KICKS

Leading and developing KICKS Beauty Talks: a community for beauty enthusiasts. A clear content and engagement strategy kept ~200,000 members active and lifted both engagement and mission completions.

+20%

Email deliverability recovered

Ratsit

Triggered automation flows across the full customer lifecycle, increased personalization, and a clear CRM roadmap. Deliverability recovered by 20% through targeting and customer base cleansing, and email-driven traffic rose by 14% YoY.

CRM & MA Team