In the role as Senior CRM Consultant, you will act in roles such as Head of CRM, Senior CRM Project Manager, CRM Manager, Loyalty Manager, etc.
As a Senior CRM Consultant, you will play a pivotal role in leading and developing both strategic and operational commercial CRM projects. You will be responsible for reaching identified KPIs and targets by improving multi-channel tactics to drive short- and long-term sales growth and strengthen the brand. This position requires a blend of high-level strategy formulation and hands-on execution to ensure seamless project delivery and client satisfaction. You will manage CRM development projects, covering all aspects from defining CRM business requirements, identifying gaps in the data and tech stack, leading the system and operational implementation, and managing the operational handover and follow-up on identified KPIs. In some assignments, you will also have team responsibility or provide guidance to junior team members.
In your role as a Senior CRM Consultant at Beyond Retail, you will play a key role in representing, selling, and further developing Beyond Retail’s CRM and MA offering alongside your colleagues. This position involves significant client interaction, requiring you to represent Beyond Retail at a high level while also building your personal brand and expanding your professional network in a dynamic and enjoyable environment. You will report to the Head of CRM Consulting, Miona Matar, and collaborate closely with our other CRM experts to ensure knowledge sharing and state-of-the-art delivery for our clients.
Your profile
- Minimum 4 years of experience in CRM, including retention strategies, churn prevention and customer engagement
- Has experience working with business-critical CRM development, preferably within B2C with great results
- Experience working with channels such as email, in-app messaging, push notifications, SMS, postal mail and integrating social media channels.
- Business-minded with the end-customer in focus
- Have extended experience of setting up automated, multi-channel, customer segmented communication
- Strong knowledge of lead generation, re-engagement, and retention strategies
- Experienced of ensuring data compliance while executing campaigns and collecting data
- Used to evaluating CRM KPI’s of activities and suggest improvements
- Self-starter with an ability to initiate projects and execute from start to finish
- Team player with excellent oral and written communication skills. Fluent in written and spoken English
- A genuine passion for digital transformation, customer behavior and conversion optimization
- Knowledge in some of these systems: Salesforce, Klaviyo, Adobe Campaign, Voyado, Emarsys.
Examples of some of our clients: Disney, Elite Hotels, Gårdssällskapet, Clas Ohlson, Babyshop, Outnorth, CDLP, H&M etc.
We attract some of the best talents in the business by offering valuable benefits and knowledge development for every individual employee. And, of course, CSR is a big deal to us. We want our clients and employees to feel that they’ve chosen a partner and employer they’re proud of.
Health and wellbeing are two other factors which are vital to us. We offer a wellness allowance and prioritize work-life balance. Our employees are welcomed to a combination of working remote and at our office in central Stockholm. And we always aim to have fun together! Sometimes by solving complex challenges together for our clients and sometimes hitting the ski slopes of Chamonix together.
If you are a strategic thinker with a passion for e-commerce and a desire to drive growth for our clients, we encourage you to apply for this exciting opportunity.
