About the position
We are seeking a highly motivated and results-oriented Head of eCommerce. As the Head of eCommerce, you will play a pivotal role in shaping and executing our E-commerce strategy and customer experience. You will be responsible for managing our eCommerce team which include eCom and Service & Support. You will focus on delivering a premium brand and shopping experience, while simultaneously achieving monthly sales targets, customer acquisition goals, and ensuring a positive customer experience throughout.
This role demands a combination of strategic thinking, hands-on tactical experience, and the ability to thrive in executing under an evolving environment. You will be responsible for achieving ambitious targets on the back of the large commercial momentum and potential Klättermusen has today.
The Head of eCommerce role is a key role in the organization and is part of the senior management team and reports directly to the CEO.
Responsibilities & Tasks
- Responsible for the eCommerce P&L as well as channel budgets and operational KPIs.
- Manage the yearly, seasonal and monthly operations planning and execution to the highest standards.
- Continuously optimize user experience in all channels and markets, ensuring a seamless and engaging customer journey and a high-end customer experience.
- Ensure a premiumness brand positioning is reflected across all digital aspects and all parts of the customer journey.
- Drive eCommerce priorities within Klättermusen, in close collaboration with brand comms, brand creative, own retail and wholesale teams.
- Lead the analysis and execution of new markets and continuous improvements to operational set-up.
Team responsibilities
- Play an active and visible leadership role within Klättermusen, owning our culture and values, and leading by example.
- Responsible for setting and assigning the eCommerce and Service and Support team’s OKRs on a seasonal and yearly basis.
- Ensure day-to-day operational effectiveness within the team in line with Klättermusen Effective Team Working Principles.
- Responsible for constructive team management, including performance reviews and continuous education of the eCommerce and Service and Support team members in Stockholm and Åre.
- Continuously evaluate and optimize teams’ performance, including data-driven insights, new and improved processes, platforms and external or outsourced services.
- Foster strong relationships with external partners, agencies, and vendors.
Who are you?
To succeed in the role as Head of E-commerce you are or have:
- At least 6 years of experience in a relevant role, such as eCommerce Manager.
- A strategic and commercial mindset with the ability to translate analysis into actionable initiatives and profitability.
- A natural interest in identifying consumer needs in outdoor and premium retail
- Track record building best in class, customer-first execution strategies.
- Initiative-taking person with proven experience working autonomously and driving eCommerce growth within omni environments.
- A highly organized and self-motivated “doer” with exceptional ability to multitask and balance “doing” with “planning”.
- Demonstrated success in managing teams, budgets and achieving KPI targets
- Proven team leader who understands and has worked internationally, a great team player with strong communication skills.
- Entrepreneurial mindset, passionate about problem solving and trying new approaches.
- Able to inspire colleagues, team members and customers alike.
- Business-level proficiency in written and oral English communication
