About the role
We are looking for a confident, business-oriented leader to build and lead the unified digital and IT function within Commercial Care. The role carries end-to-end responsibility for the digital ecosystem, spanning product ownership, IT operations, marketing automation and digital infrastructure, ensuring that systems, tools and ways of working directly support clinic operations, commercial performance and the patient experience.
You will enter an environment where many initiatives are running in parallel and where priorities may shift at short notice. Through strong leadership, you create structure, direction and trust, while remaining agile, pragmatic and comfortable making decisions in complex, multi-stakeholder contexts.
The role requires you to quickly understand an existing IT landscape that includes both legacy solutions and ongoing development. You bring a curious, solution-oriented mindset, identify opportunities for improvement and cost efficiency, and have solid experience developing and managing platforms such as Salesforce, from both a business and cost perspective. You are a skilled negotiator who can challenge vendors, manage costs and secure commercially sound agreements without compromising quality or long-term scalability.
You work closely with executive leadership, clinics and group functions, and thrive at the intersection of business, technology and people. The role operates in an international context with a primary focus on Sweden, Norway and Denmark, as well as collaboration with the Netherlands. Experience from owner-led or private equity-backed organizations is considered a strong advantage, as is experience from healthcare or clinical operations.
Responsibilities & key tasks
- Lead and own the entire digital ecosystem within Commercial Care, including digital product vision and roadmap across IT operations, system management, product ownership and marketing automation.
- Build and lead a high-performing Digital & IT organization, with responsibility for product owners, IT support functions and development consultants.
- Ensure stable and reliable IT operations, high system availability, fast incident resolution and a high level of service to clinics and central teams.
- Own the architecture and integration strategy for the digital landscape, with a focus on scalability, security and interoperability.
- Lead cyber security, risk management and compliance in line with healthcare regulations, legislation and Group security standards.
- Develop and optimize the martech platform (CRM, marketing automation, lead management and analytics) to drive inflow, conversion, retention and personalized communication at scale.
- Govern digital prioritization and capacity planning through structured demand management and close dialogue with the business.
- Own vendor management, licensing strategy and commercial negotiations for digital tools and services.
- Hold full budget responsibility and ensure strong financial governance within digital and IT, including investment prioritization and cost control based on business value and risk.
- Drive continuous improvement and innovation across digital products, IT processes and marketing technology.
- Build strong relationships with clinics and business leadership to ensure operational value and measurable impact.
- Ensure that digital and IT foundations enable safe medical operations, business continuity and high productivity without disruption to patient care or clinic performance.
Your profile
To succeed in the role as Head of Digital & IT, you bring:
- 10+ years of experience in digital leadership, IT, product management or martech within complex, multi-site or international organizations.
- Proven experience transforming and professionalising IT operations and infrastructure in complex, multi-site or international environments
- Proven ability to lead digital product roadmaps, system development and technology-driven transformation.
- Experience with digital and IT financial governance, including budget ownership, investment prioritisation, vendor cost management
- Deep understanding of digital ecosystems, martech and CRM platforms, particularly Salesforce.
- Experience leading digital and IT in regulated environments, with responsibility for cyber security, risk and compliance.
- Demonstrated success integrating business, commercial, and digital priorities into scalable solutions
- Proven people leadership experience, with the ability to build, lead and develop high-performing digital and IT teams, creating clarity, trust and strong delivery capability.
- Strong communication skills and experience working with a wide range of stakeholders.
- Experience working in matrix and international organizations.
- Fluency in English and Swedish.
- Experience from healthcare or clinical operations is considered a plus.
We offer
- A strategically important leadership role within an international and growing organization.
- The opportunity to shape and develop the entire digital and IT landscape.
- Close collaboration with executive management, clinics and Group functions.
- Modern offices located near Karolinska University Hospital in Stockholm.
- Hybrid working model (4 days in the office, 1 day remote).
- Competitive benefits including 30 days of vacation, wellness allowance, pension and attractive employee discounts.
About Bergman Clinics
Bergman Clinics Commercial Care is a leading European provider of out-of-pocket healthcare services in refractive surgery and aesthetics, with a wide geographical coverage in Scandinavia, Germany, and the Netherlands.
Our services are offered under the endorsed premium brands Memira, Bey, Nordiska Kliniken, Bergman Clinics, StureOptikern, Jungbrunnen, Proaesthetic, Sophienklinik and Bergman Clinics Aesthetics.
Annually, more than 70 000 treatments are performed at its 80 clinics by a staff of around 500 employees and more than 100 medical doctors. The vision is to set the industry standard in commercial care by delivering great results through superior quality and the best customer experience.
All employees at Bergman Clinics Commercial Care have a responsibility to follow our North Star – Helping people to lead better lives. We deliver the best possible value of care for every patient within our specialty focus and are the best place to work for those who share our passion to create a sustainable health system.
