CRM & Marketing Automation

Increase Customer Lifetime Value (CLV)

1) Strengthen your brand positioning
2) Identify and engage more consumers
3) Increase the frequency of purchase
4) Grow average basket size
5) Keep consumers longer

Our Services

Consulting

Fractional or ongoing Consultancy service to address a specific business challenge or evolving project. Expert on-demand leaders and specialists to support your leadership or wider teams. Beyond Retail is a shortcut that allows you to solve problems and make judgments quickly and efficiently.

Interim Management Consultancy

CRM-Manager, Head of CRM, CRM & Loyalty Manager
Marketing Automation Specialist, Email Specialist

Management Consultancy & Projects

Re-platforming project, Marketing Technology Evaluations
CRM Due Diligence

Recruitment

Having performed over 600 successful digital recruitment processes we have the leading track record and most refined digital recruitment offer on the Swedish market.

Recruitment of the following roles:

CRM-Manager, Head of CRM, CRM & Loyalty Manager
Marketing Automation Specialist, Email Specialist

Our consultants help you understand your customers and their individual journeys better

With a data-driven approach, our consultants help you drive measurable growth through your existing customers. We deliver long-term value through our unique expertise and deep CRM knowledge. Whether your organization needs to improve the CRM strategy or is in need of an operational resource to manage your campaigns and customer journeys, our insourced consultants will cover your needs. We provide strategic experience and hands-on execution by consultants who are experts on boosting customer retention and lifetime value. Our consultants help you understand your customers and their individual journeys better, and focus on what drives real value from a retention perspective. We offer analyses, implementations, evaluations, and hands-on execution.

Words from our clients

”Miona has solid experience in strategic CRM work and has quickly become a part of our CRM team to set the future CRM strategy. The execution of that plan happened very quickly and in a structured manner, building a solid framework for our CRM efforts for the future. Thumbs up to Beyond Retail’s CRM consultancy, especially to Miona.”

Ville Kangasmuukko Nordström

CEO at Outnorth

How we have helped Happy Socks with their CRM & Marketing Automation

+ 145 %

CRM Revenue

Happy Socks

The increase in revenue from CRM was achieved by setting up a network of marketing automation programs adhering to the customer journey.

+100%

Consumer insights

Happy Socks

Increase in consumer insights gained by ensuring data connections and re-profiling existing ESP Emarsys. This enabled a company-wide comprehension of existing customers and allowed us to build a data-driven marketing automation landscape adhering to the customer journey.

+ 62%

Average Order Value

Happy Socks

Proving the power of marketing automation in comparison to relying on bulk messaging.

CRM & MA Team